Bip Baji Privacy Policy — How Your Information Is Protected

1 Introduction & Purpose

Welcome to the Bip Baji Privacy Policy. We believe that protecting user privacy is the most important responsibility of a trusted online gaming platform. Since day one, Bip Baji has treated this as its highest priority.

This Privacy Policy ("Policy") explains how Bip Baji collects, stores, uses, and protects your personal information. It is designed to establish a transparent relationship between you and Bip Baji. We want you to use our platform with complete confidence, knowing that your information is always in safe hands.

This policy applies to the Bip Baji website, mobile app, and all other digital services. By registering on the platform, logging in, or using any of our services, you are agreeing to this privacy policy.

2 What Information We Collect

Bip Baji collects information from you in several ways. Below is a detailed breakdown of what types of data are collected and under what circumstances they are required.

Information collected directly from you:

• Identity Information: Name, date of birth, national ID number (collected during KYC verification).
• Contact Information: Mobile number, email address, home address.
• Account Information: Username, password (stored in encrypted form).
• Financial Information: Mobile banking number (bKash/Nagad/Rocket), bank account details.
• Verification Documents: NID card image, passport, and driving licence (submitted during KYC).

Automatically collected information:

• Device Information: Device type, operating system, browser version.
• Network Information: IP address, ISP name, and connection type.
• Usage Data: Pages visited and time spent, games played, betting history.
• Log Data: Login/logout times, transaction logs, error reports.

3 How Your Information Is Used

Bip Baji uses the data it collects solely for specific, legitimate purposes. We never use your information unnecessarily or in any way that could harm you.

• Account Management: To manage your registration, login, and account security.
• Payment Processing: To process deposit and withdrawal transactions.
• Identity Verification: To complete the KYC process and prevent fraud and misuse.
• Customer Support: To resolve your complaints or concerns.
• Promotional Communications: To send bonus offers and new game updates (you can opt out at any time).
• Platform Development: To analyze data and improve the user experience.
• Legal Obligation: To comply with applicable laws and regulations.
• Security Monitoring: To detect and prevent suspicious activity.

4 Data Sharing & Third Parties

Bip Baji never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties. Each case and its reason are clearly outlined below:

• Payment Providers: Only the information required to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• KYC Services: With approved verification services for identity verification.
• Technology Partners: Server hosting or security software providers — they may access data solely for technical purposes and are not permitted to use it otherwise.
• Legal Authorities: In cases involving a court order or government investigation, we may be legally required to disclose information.
• Fraud Prevention: Anonymized data may be shared with industry bodies to help detect fraudulent activity.

5 Cookies & Tracking Technologies

Bip Baji uses cookies and similar tracking technologies on its website and app. Cookies are small files stored in your browser that help the website remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and game settings.
• Analytics Cookies: Collects anonymous statistics to understand how the platform is used.
• Marketing Cookies: To show you promotional offers based on your interests (you can turn this off).

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

6 Security Measures

Bip Baji uses industry-leading security technology to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• All passwords are stored using bcrypt hashing — even we cannot view your password.
• If a suspicious login attempt is detected, the account is automatically locked.
• Regular third-party security audits are conducted.
• Data backups are encrypted and stored across multiple secure locations.
• In the event of a data breach, affected users will be notified within 72 hours.

7 Your Rights

As a Bip Baji user, you have specific rights over your own personal data. We respect these rights and act on them as promptly as possible.

• Right to Know: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you can request that your data be deleted.
• Right to Restrict Processing: You can restrict the use of your data to specific purposes.
• Right to Portability: You can export your data in a standard format.
• Right to Object: You may object to your data being used for marketing or analytics purposes.

To exercise these rights FAQ Page View or contact our support team directly. We will do our best to resolve your request within 30 days.

8 Data Retention Period

Bip Baji does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

Once the retention period expires, data is securely deleted or anonymized so that no personal identification is possible.

9 Children's Privacy

Bip Baji is strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

We verify age at registration, and proof of age is required during the KYC process. If we have reason to believe a user is under 18, their account will be immediately closed and all collected data will be deleted.

10 Privacy Policy Updates

Bip Baji may update this privacy policy from time to time. Revisions may be made due to service improvements, the introduction of new technologies, or changes in legal requirements.

• For major changes, you will be notified in advance via your registered email and platform notifications.
• The "Last Updated" date at the top of this page will always reflect the most recent revision.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• An archived version of previous policies is available upon request through support.

We recommend visiting this page regularly to stay informed of any updates.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with our privacy team. We are always ready to help.

• Email: [email protected]
• Live Chat: Available 24/7 within the platform.
• Initial response to complaints: within 48 hours.
• Full resolution: within 30 business days.